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Legal desk / Rap AI

REFUND POLICY

Last Updated: 2026-11-02

At Rap AI, we strive to provide the best possible experience for our users. We understand that circumstances may change, and you may need to request a refund. Please read this Refund Policy carefully before making any purchase.

Important: Please review this policy before making any purchase. By using our services, you agree to the terms outlined below.

1. Refund Eligibility

Refunds are available only for the first paid subscription purchase (a purchase that is not an automatic renewal), and only when both conditions below are met:

  • The request is submitted within 12 hours of the purchase or payment.

  • No more than 2 credits from that subscription have been consumed.

  • Automatic renewal charges are not refundable.

Both conditions are mandatory. If either condition is not met, the payment is not eligible for a refund. This policy does not limit non-waivable statutory rights.

Each generation is probabilistic and may differ, including when the same prompt or settings are used. We do not guarantee identical, consistent, accurate, complete, or satisfactory output. Differences between generations or output that does not meet your expectations or requirements are not a basis for a refund.

  • EU/EEA/UK Customers: If you are located in the EU/EEA/UK, you may have statutory cancellation rights for certain purchases. For digital services/content, these rights may be limited once performance has begun (for example, generating songs, downloads, or accessing premium features) where you requested immediate access. We will handle EU/EEA/UK requests in accordance with applicable law.

2. How to Request a Refund

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

  1. Contact our support team at support@rapai.io.
  2. Provide your account email address and the reason for your refund request.
  3. Submit your request within 12 hours of purchase.

3. Processing Refunds

Once we receive your refund request, we will review it and notify you of the outcome as soon as possible. If approved, your refund will be processed to your original payment method.

Please note that processing times may vary depending on your payment provider, but refunds typically appear within 3-5 business days.

4. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be reflected on this page. We encourage you to review this policy periodically. The "Last Updated" date at the top of this page indicates when this policy was most recently revised.

5. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us: